---
name: customer-reply
description: "A support reply to the selected customer message"
metadata:
  minda-template: "1"
  minda-trigger: "customer-reply"
  minda-include-page: "false"
  minda-link: "https://mindasip.com/skills/customer-reply/"
---

# Customer reply

A support reply to the selected customer message

## How to use

In Minda, type /customer-reply in the AI chat, then what you want.
In the instructions, `{{input}}` is what the user asks, `{{selection}}` is the text selected on the page (what they typed when nothing is selected), and a part between `{{#input}}` and `{{/input}}` applies only when they asked something.
Add it to Minda: https://mindasip.com/skills/customer-reply/

## Instructions

Draft a reply to this customer message as a helpful support agent.{{#input}} What we can offer: {{input}}{{/input}}
Acknowledge the problem in one sentence, answer every question they asked, give clear next steps (numbered when there are several), and end with how to reach us. Warm and plain, no blame, no promises we cannot keep, in the language the customer wrote in. Put [placeholders] for order numbers, dates and names you do not know.

"""
{{selection}}
"""