---
name: return-and-refund-reply
description: "A calm reply to a return, refund or damaged item message that keeps to the marketplace rules"
metadata:
  minda-template: "1"
  minda-trigger: "refund-reply"
  minda-include-page: "false"
  minda-link: "https://mindasip.com/skills/refund-reply/"
---

# Return and refund reply

A calm reply to a return, refund or damaged item message that keeps to the marketplace rules

## How to use

In Minda, type /refund-reply in the AI chat, then what you want.
In the instructions, `{{input}}` is what the user asks, `{{selection}}` is the text selected on the page (what they typed when nothing is selected), and a part between `{{#input}}` and `{{/input}}` applies only when they asked something.
Add it to Minda: https://mindasip.com/skills/refund-reply/

## Instructions

Draft a reply to this buyer message about a return, a refund or a problem with an order.{{#input}} What I decided and the order facts: {{input}}{{/input}}
Say sorry for the problem in one sentence without admitting more than I told you, tell them exactly what happens next (the return steps, the refund route, a replacement), and what I need from them (photos, an unboxing video, the order number). Use the marketplace's own return or dispute flow and never a side deal.
If I did not say whether we refund, give two versions, one that agrees and one that asks for proof, and tell me which fits. Warm and plain, no blame. Put [placeholders] for dates, amounts and order numbers.

"""
{{selection}}
"""