Answer your Mindsor customer inbox from Minda's SI chat
Mindsor is Minda's business product: a team inbox for WhatsApp and email with AI agents, a knowledge base and a CRM. Connected once, Minda Super Intelligence reads and answers customer chats, takes one over and finds contacts, asking before it sends. Every Minda plan has it; Mindsor, not yet open to the public, bills its own plan.
Coming soon for Windows
- Plan
- Every Minda plan; Mindsor has its own subscription
- Works on
- Minda, Minda SI for Chrome and your account page
- Your data
- Your Mindsor key stays sealed on Minda's account server
- Limit
- Not yet run against a live Mindsor; needs a full-access key
How it works
-
Make a key in Mindsor
In Mindsor, open Settings, API keys and make a full-access key, bound to one workspace if you like. A read-only key reads but cannot reply.
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Paste it in Minda
Paste the key in Minda's Settings, Mindsor, or on your account page, then pick the workspace. Minda checks the key with Mindsor before it keeps it.
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Ask in plain words
Ask the SI chat "show my unread customer chats". It reads the inbox at once; a reply, a takeover or a handback waits for your OK.
What is Mindsor?
Mindsor is Minda's business product: a team inbox where AI agents answer customers around the clock and a person can take over any conversation.
Customer chats from WhatsApp and email land in one inbox a team shares, with assignment, canned replies, routing rules and response-time targets; Instagram and Messenger messages join where Mindsor turns them on. AI agents answer from your documents and website, and you test a new version before you publish it.
Mindsor is an app of its own, with its own sign-in, workspaces and subscription. A Minda account connects to one Mindsor workspace at a time.
What else is in Mindsor?
Beyond the inbox: a CRM, broadcasts and follow-ups, a workflow canvas, a copilot for the owner and a small shop.
CRM: contacts with tags, custom fields and segments, CSV import, merged duplicates, a deal pipeline, lead scoring and appointments.
Broadcasts and follow-ups: WhatsApp broadcasts to a segment, paced so the number is not flagged, drip campaigns, follow-up rules with quiet hours, and email campaigns on paid plans.
Workflow Studio: automations on a visual canvas, or described in plain words for its AI to draft; n8n workflows import.
Business Copilot: the owner asks about sales, top customers or unread chats, and any change waits for approval.
Commerce: a product catalog the agents quote from, a storefront, invoices and quotations, and a booking page.
What can Minda's SI chat do in Mindsor?
Read and answer your customer conversations, take one over or hand it back, search and add knowledge and find contacts, in plain words.
Read: "show my unread customer chats" lists the inbox, open, snoozed or closed, and opens a conversation's messages.
Answer: it writes a reply and asks before sending it, showing the words and who gets them.
Take over and hand back: it moves a conversation from Mindsor's AI agent to you, or back to the agent, each after your OK.
Knowledge: it searches a knowledge base for an answer, and adds a note to one after your OK.
Contacts and broadcasts: it finds contacts in the CRM and lists your broadcasts.
Should I use Minda's chatbot or Mindsor?
Minda's chatbot is your own bot, on your computer; Mindsor is a team inbox for a business.
Who it is for: the chatbot answers for one person, in their own accounts; Mindsor is shared by a team, with roles and assignment.
Where it runs: the chatbot runs on your computer while Minda runs; Mindsor runs on its own servers.
Channels: the chatbot uses each platform's free official bot API, from Telegram to Microsoft Teams, and your WhatsApp Web tab; Mindsor has WhatsApp and email.
Customers: the chatbot remembers each chat on your computer; Mindsor keeps contacts in a CRM, a knowledge base and broadcasts.
Price: the chatbot is on every Minda plan, its replies paid in credits; Mindsor bills its own subscription.
Inside Mindsor
Team inbox
WhatsApp and email in one queue your team shares, with the AI agent on every chat.
- Assign, snooze or close a chat, and answer with canned replies.
- Routing rules send a chat to the right person and escalate a stuck one.
- Response-time targets count business hours only.
AI agentAI agentTake over
The AI agent answers; a person steps in with one click and hands the chat back.
- Take over any chat, and hand it back to the AI agent when you are done.
- Approve or discard a reply the AI drafted before it goes out.
- The agent passes a chat to your team when it cannot help.
Can I swap the blue vase for the green one?
Yes, the green one is in stock. Shall I change order 2291?
AI agentYes please. Can someone call me about a bulk order?
Hi Sam, Dana here. I will call you at 3 pm today.
YouAI agents
Agents for support, sales and bookings, each tested before it goes live.
- Start from a support, sales, clinic, shop or property agent, then write its instructions.
- Each change is a version: evaluate it, publish it, roll it back.
- Choose which tools an agent may use alone and which wait for a person.
42 today9 today14 todayKnowledge base
What the agents know: your files and website, with the passages behind each answer.
- Add PDF, Word, Excel, PowerPoint and CSV files, or crawl your website.
- Ask a real customer question and see the exact passages the agent would use.
- A gaps report lists the questions it could not answer.
Refunds reach your card 5 to 7 business days after we receive the item.
Contacts
A CRM that keeps every customer, their stage and their chats in one place.
- Tags, custom fields and segments, with CSV import and duplicates merged.
- A deal pipeline and lead scores show who to call first.
- Notes, tasks, a timeline and appointments on each contact.
Broadcasts
Message a segment at once, then see who read it and who replied.
- WhatsApp broadcasts to a segment, now or scheduled, paced to protect the number.
- Drip campaigns and follow-up rules with quiet hours keep warm leads warm.
- Email campaigns and journeys on paid plans.
Hi Jordan, the fall candles are back in stock at Cedar & Co. Reply STOP to opt out.
The features behind it
Each one is part of Minda on its own, and the plan line says how it is paid for.
Mindsor: business inbox, knowledge and CRM from Minda
Connect Mindsor, Minda's business product (a team inbox for WhatsApp and email with automatic answers, a knowledge base and a CRM), once with its API key, and Minda's SI chat reads and answers customer conversations, takes one over or hands it back, searches and adds knowledge and finds contacts, asking before anything is sent.
PlanEvery Minda plan (the connection is free; the chat's turns use Minda SI credits, or none with your own keys or Ollama); Mindsor bills its own subscription
Your Telegram, Discord, Slack, Feishu, LINE, Teams and WhatsApp chatbot
Your Telegram, Discord, Slack, Feishu / Lark, LINE, Google Chat, Microsoft Teams and Nextcloud Talk bots and an opted-in WhatsApp Web tab answer from your saved bot's instructions and knowledge, remember each person they chat with, learn the answers you approve, disclose SI replies, and support Allow, Ask and Block.
PlanEvery plan (its automatic replies are SI agent actions, with no daily limit: Minda SI credits, or none with your own keys or Ollama)
Automations
Rules that watch anything on a page, a schedule, your computer or your messages, and act: if it holds do this, otherwise do that. Cloud automations run while your computer is off.
PlanEvery plan: unlimited turned on at once; cloud automations: 20 turned on at once on Free, 50 on Pro
Notes, web clipper, highlights and one search
Clip any page to a note, highlight text on any page, and search your saved pages, notes, highlights and SI chats in one place.
PlanEvery plan
What it does not do
Where this version stops, in plain words, so you know before you rely on it.
Not yet run against a live Mindsor: Mindsor is not open to the public yet, and the connection was checked against a test copy of its API.
A full-access key is needed to reply, take over, hand back or add knowledge; a read-only key only reads.
Mindsor bills its own subscription; Minda adds no charge for the connection, and the SI chat's turns use credits as any chat does.
Mindsor links a WhatsApp number by QR code, as WhatsApp Web does, not through the WhatsApp Business API, so a number can be flagged; it paces broadcasts to lower that risk.
Frequently asked questions
Does Minda send a reply to a customer without asking?
No. Every reply, takeover, handback and knowledge note waits for your OK, showing the words and who gets them. Reading the inbox, a conversation, the knowledge base and contacts runs without asking. What the chat reads from Mindsor goes to the AI model you picked, like a page you add to a chat.
Where is my Mindsor key kept?
Sealed on Minda's account server, for your account only, and used from there to call Mindsor. After you paste it, it is never shown again, never sent to an AI model and never kept on your computer or in Minda SI for Chrome. Disconnect deletes it.
Does Mindsor cost extra on top of Minda?
Mindsor has its own subscription, billed by Mindsor. Connecting it costs nothing on any Minda plan, Free included; the SI chat's turns use credits like any chat, or none with your own AI keys or Ollama.
Can I use Mindsor from Minda SI for Chrome?
Yes. Its SI chat reads and answers your Mindsor inbox the same way, through your Minda account, and its Settings show the connection and open Mindsor. You paste the key on your account page, not in the extension.
Which Mindsor workspace does Minda use?
The one you pick after connecting, sent with every call; a key bound to one workspace stays in it. Switch it in Minda's Settings, Mindsor, or on your account page, among the workspaces you belong to.
Minda Super Intelligence is coming soon for Windows.
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