Tell me when a chat asks for a person
When a message to your bot asks for a human or a representative, you get a notice and a Telegram text so you can take over. It is a ready-made workflow in Minda Super Intelligence, and you can change any step before you save it. It runs in the Minda app on your computer while Minda is open.
It runs in the Minda app: Automations → Templates → Tell me when a chat asks for a person. Minda Super Intelligence for Windows is coming soon.
- Inbox and messages
- The web
The run finished
What you get
Hear it the moment they ask Minda checks each message to your bot for phrases such as real person, speak to someone or live agent.
Who, where and what The notice names the sender and quotes the message, and the Telegram text adds the channel it came on.
Everyday questions pass by A message like what are your hours does not match, so you only hear about the ones that ask for a person.
You take over yourself Minda sends nothing back to the person, so you reply when you are ready.
Why use this?
People write to your bot, and some of them want a real person. This rule watches each message that comes in and tells you the moment one asks for a human, so you can step in. It only tells you and sends nothing back to the person who wrote.
What it does
A bot message that asks for a human or a representative gets a notice and a Telegram text.
- Works with
- The web
- Runs
- On your computer, while Minda is open
- Needs
- A Telegram bot
- You fill in
- Nothing, it works as it is
How it works
- WhenYour bot gets a message
- IfMessage text contains any of “real person, real human, human agent, speak to someone, talk to someone, speak to a person, talk to a person, speak to a human, talk to a human, representative, live agent”
If yes - Then 1Post a noticeSender asks for a personMessage text
- Then 2Message you on TelegramSender on Channel asks for a person: Message text
If noNothing runs
At most 20 runs an hour, and not again for the same chat within 1 minute
Who is it for?
Small shop owners A bot answers your customers and you want to know when one wants you instead.
Solo support staff You handle the hard cases yourself and want a nudge when a chat needs you.
Frequently asked questions
Which messages count as a request for a person?
Messages that contain a phrase such as real person, human agent, speak to someone, talk to a person, representative or live agent. You can change the list in the rule.
What do I need set up first?
A Telegram bot, connected in Settings under Chatbot. If it is missing, the notice still shows in Minda and only the Telegram step fails.
Does it reply to the person?
No. It posts a notice and sends a Telegram text to you. Nothing goes back to the person who wrote.
Which chats does it watch?
Messages sent to your bot on any channel it is connected to. The Telegram text says which channel each one came on.
Does Minda need to be open?
Yes. It runs on your computer and reads the messages sent to your bot, so Minda has to be open.
Use this template in the Minda app
It runs in the Minda app: Automations → Templates → Tell me when a chat asks for a person. Minda Super Intelligence for Windows is coming soon.
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