Flag urgent customer mail
Your AI reads each new mail and posts a notice only for mail that is urgent or from an angry customer. It is a ready-made workflow in Minda Super Intelligence, and you can change any step before you save it. It runs in the Minda app on your computer while Minda is open. It starts when a new message arrives.
It runs in the Minda app: Automations → Templates → Flag urgent customer mail. Minda Super Intelligence for Windows is coming soon.
GmailThe run finished
What you get
Urgent or angry only The AI decides whether a mail is urgent or the sender sounds angry, and only those post a notice.
Kind and need in the notice The notice shows the sender, the kind of mail, such as billing or a bug, and what they need.
Everything else is quiet Mail the AI calls normal ends the run, with no notice at all.
Mail only The rule starts only on mail, so chat messages are not read.
Why use this?
Your AI reads each new mail and asks whether it is urgent or the sender sounds angry. If it is, you get a notice with the sender, the kind of mail, what they need and the mail text. Everything else is left alone.
What it does
Your AI reads each new mail and posts a notice for the urgent ones or an angry customer’s.
- Works with
- Gmail
- Runs
- On your computer, while Minda is open
- Needs
- Nothing to set up first
- You fill in
- Nothing, it works as it is
How it works
- WhenA new message arrives
- IfKind of site is “mail”
If yes - Then 1Ask AIIs this customer mail urgent, or does the person sound angry? Start with URGENT or NORMAL. Then give the kind (billing, bug, question or other) and what they need, in one line.
- Then 2Only go on ifThe AI’s answer starts with “urgent”Otherwise the run ends here
- Then 3Post a noticeUrgent mail from SenderThe AI’s answer Message text
If noNothing runs
At most 20 runs an hour, and not again for the same sender within 1 minute
Who is it for?
Owners with a customer inbox Customers write to you by mail and you want the urgent ones flagged first.
Gmail users You read customer mail in Gmail and want a notice for the urgent ones.
Frequently asked questions
What counts as urgent?
The AI decides. It is asked whether the mail is urgent or the sender sounds angry, and it answers URGENT or NORMAL.
What does the notice show?
The sender, then the AI’s answer with the kind (billing, bug, question or other) and what they need, then the mail text.
Does it answer the customer?
No. It posts a notice for you and sends nothing to the customer.
Does it read chat messages too?
No. It only runs for mail. Messages to your bot are covered by the Flag urgent customer messages rule.
Does it need Minda open?
Yes. It runs on your computer, so Minda has to be open when the mail arrives.
Use this template in the Minda app
It runs in the Minda app: Automations → Templates → Flag urgent customer mail. Minda Super Intelligence for Windows is coming soon.
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