Flag urgent customer messages
Your AI reads each customer message and tells you about the urgent or angry ones, and only those. It is a ready-made workflow in Minda Super Intelligence, and you can change any step before you save it. You can run it in the Minda app on your computer or on Minda's cloud under your Minda account. It works with Gmail.
The computer version runs in the Minda app: Automations → Templates → Flag urgent customer messages. Minda Super Intelligence for Windows is coming soon.
- Leads, orders and customers
- The web
Gmail
The run finished
What you get
Urgent or angry only The AI decides whether a message is urgent or the person sounds angry, and only those go on to you.
Kind and need named On your computer the notice names the kind, such as billing or a bug, and what the person needs.
Bot or web address On your computer it reads messages sent to your bot, and in the cloud it reads messages sent to your web address.
Calm messages stay quiet A message the AI calls normal ends the run, with no notice and no email.
Why use this?
Your AI reads each customer message and asks whether it is urgent or the person sounds angry. Only those reach you, as a notice on your computer or an email in the cloud. The rest stay quiet.
What it does
Your AI reads each message to your bot and posts a notice only for urgent or angry ones.
- Works with
- The web, Gmail
- Runs
- Your computer or Minda's cloud
- Needs
- Nothing to set up first
- You fill in
- Nothing, it works as it is
How it works
- WhenYour bot gets a message
- Then 1Ask AIIs this customer message urgent, or does the person sound angry? Start with URGENT or NORMAL. Then give the kind (billing, bug, question or other) and what they need, in one line.
- Then 2Only go on ifThe AI’s answer starts with “urgent”Otherwise the run ends here
- Then 3Post a noticeUrgent from SenderThe AI’s answer Message text
At most 20 runs an hour, and not again for the same chat within 1 minute
Who is it for?
Owners of a support bot Customers write to your bot and you want the urgent ones flagged.
Owners handling support alone You answer customers yourself and want the urgent and angry ones first.
Frequently asked questions
How does it decide a message is urgent?
The AI is asked whether the message is urgent or the person sounds angry, and it answers URGENT or NORMAL. Only an urgent answer goes on.
Which messages does it read?
On your computer, messages someone writes to your bot. In the cloud, messages your form or app sends to your web address.
What do I get?
On your computer, a notice with the sender, the AI’s one line and the message. In the cloud, an email with the message.
Does it reply to the customer?
No. It flags the message to you and sends nothing to the customer.
Does it need Minda open?
The computer version does. The cloud version runs on Minda’s cloud under your account, so your computer can be off.
Use this template on Minda's cloud
The computer version runs in the Minda app: Automations → Templates → Flag urgent customer messages. Minda Super Intelligence for Windows is coming soon.
Last updated