Draft a card update mail when a payment fails
When your payment tool reports a failed payment, Minda drafts a kind mail that asks the customer to update their card. It is a ready-made workflow in Minda Super Intelligence, and you can change any step before you save it. You can run it in the Minda app on your computer or on Minda's cloud under your Minda account.
The computer version runs in the Minda app: Automations → Templates → Draft a card update mail when a payment fails. Minda Super Intelligence for Windows is coming soon.
- Money and bills
- The web
Gmail
The run finished
What you get
A kind mail, drafted The AI writes three sentences: which plan or order it was for, that nothing is lost yet, and a request to update the card.
No blame, no deadline The AI is told to blame no one and set no deadline, so the mail stays calm.
Only failed payments It reacts to calls that mention payment_failed, charge.failed, capture.denied, past_due or payment_action_required.
Draft in Notes or email On your computer the draft is saved in your Notes, and in the cloud it is emailed to you.
Why use this?
Your payment tool sends each failed payment to a web address of yours, and your AI drafts a short mail that asks the customer to update their card. You read it, change it if you like and send it yourself. Minda sends nothing to the customer.
What it does
A failed payment sent to your web address gets a kind card update mail draft in your Notes.
- Works with
- The web, Gmail
- Runs
- Your computer or Minda's cloud
- Needs
- Nothing to set up first
- You fill in
- [card update link]
How it works
- WhenA web address of yours is called
- IfWhat was sent contains any of “payment_failed, charge.failed, capture.denied, past_due, payment_action_required”
If yes - Then 1Ask AIWrite a short, kind mail to this customer about their failed payment: which plan or order it is for, that nothing is lost yet, and a request to update their card at [card update link]. Three sentences, no blame, no deadline.
- Then 2Save a noteCard update draftThe AI’s answer What was sent
- Then 3Post a noticeA payment failedA card update mail draft is in your Notes. Nothing was sent.
If noNothing runs
At most 20 runs an hour
Who is it for?
Subscription business owners You bill by card and want a calm mail ready each time a payment does not go through.
Founders with paying customers You prefer to write to customers yourself and want a draft to start from.
Frequently asked questions
How do I connect my payment tool?
Save the rule and Minda shows a web address. Paste it into your payment tool’s webhook settings so it calls that address.
Which payments does it react to?
Calls whose text contains payment_failed, charge.failed, capture.denied, past_due or payment_action_required. Refunds and disputes are ignored.
What do I fill in?
The link where a customer updates their card. It is a blank in the AI’s instruction, so fill it in before you turn the rule on.
Does it email the customer?
No. It writes a draft and sends nothing to the customer. You send the mail yourself.
Where do I find the draft?
On your computer it is saved in your Notes and a notice tells you. In the cloud it is emailed to you.
How is this different from the payment problem rule?
That one tells you about a failed, refunded or disputed payment. This one drafts the card update mail for a failed payment.
Use this template on Minda's cloud
The computer version runs in the Minda app: Automations → Templates → Draft a card update mail when a payment fails. Minda Super Intelligence for Windows is coming soon.
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