Draft order status replies to customer emails
Minda drafts a reply to each customer email about an order, a delivery, a return or a refund, using the real order page. It is a ready-made task for the SI agent in Minda Super Intelligence. It runs when a new email arrives. It works with Gmail.
In Minda: Tasks → New → Browse tasks → Draft order status replies to customer emails. Minda Super Intelligence for Windows is coming soon.
- Ops
Gmail- The web
- For each, find the order in [shop admin or…
- Draft a reply in my voice that gives the status…
- Save it as a Gmail draft in the thread
- Mark for me any message that is angry, asks for…
What you get
Finds order questions It checks each customer message since the last run that asks about an order, delivery, return or refund.
Reads the real status It finds the order in your shop admin or tracking page in your signed-in tab and reads its status, tracking and dates.
A plain-words draft The reply gives the status in plain words, answers from your FAQ or policy page and sets the next step.
Hard cases flagged Angry messages, refund requests and anything the pages cannot answer are marked for a person to take.
Why use this?
Minda reads the order page, not a guess, and drafts the reply in your voice in the thread. It quotes only what the order page shows and never promises a refund, a credit or a delivery date it does not show. It never sends.
What it does
- When
- When a new email arrives
- Works with
- Gmail, The web
- For
- Operations, Founders
- You fill in
- [shop admin or order tracking page], [my FAQ or policy page]
How it works
- WhenWhen a new email arrivesSaved as an hourly check: each run looks at what arrived since the last one
- Step 1Picks out order and refund questions
- Step 2Opens the order in your shop admin
- Step 3Reads its status and tracking
- Step 4Drafts a reply from your FAQ
- Step 5Marks angry or refund cases for you
- Step 6Lists threads quiet for 48 hours
- ResultDrafts in threads, hard cases flagged
For each, find the order in [shop admin or order tracking page] in my signed-in tab and read its status, tracking and dates
Draft a reply in my voice that gives the status in plain words, answers the question from [my FAQ or policy page], and sets the next step
Save it as a Gmail draft in the thread
Mark for me any message that is angry, asks for a refund, or that the pages cannot answer, so a person takes it
Also list threads with no movement from either side in [48] hours
Finish with each thread: status, draft ready or needs a person
Rules it keeps
The agent follows these on every run.
Quote only what the order page shows
Never promise a refund, a credit or a delivery date it does not show
Never send
The full prompt
This is what the SI agent is asked to do. The parts in brackets are what you fill in.
When new email arrives, check each customer message since the last run that asks about an order, a delivery, a return or a refund. For each, find the order in [shop admin or order tracking page] in my signed-in tab and read its status, tracking and dates. Draft a reply in my voice that gives the status in plain words, answers the question from [my FAQ or policy page], and sets the next step. Save it as a Gmail draft in the thread. Mark for me any message that is angry, asks for a refund, or that the pages cannot answer, so a person takes it. Also list threads with no movement from either side in [48] hours. Rules: quote only what the order page shows; never promise a refund, a credit or a delivery date it does not show; never send. Finish with each thread: status, draft ready or needs a person.
Who is it for?
Online store owners Customers ask where their order is and you want a draft with the real status ready.
Support and operations teams You answer order emails all day and want the routine ones drafted for you.
Frequently asked questions
Does it send replies?
No. Each reply is a Gmail draft in the thread, for you to read, change and send. It never sends.
Where does the status come from?
From the order page in your shop admin or tracking page, in your signed-in tab. It quotes only what that page shows.
What counts as needing a person?
A message that is angry, asks for a refund, or that the pages cannot answer. It marks those for you.
Does it promise refunds or dates?
No. It never promises a refund, a credit or a delivery date that the order page does not show.
What about threads nobody answered?
It lists threads with no movement from either side for 48 hours. You can change the number of hours.
What do I get at the end?
Each thread with its status and whether the draft is ready or needs a person.
Run this task in the Minda app
In Minda: Tasks → New → Browse tasks → Draft order status replies to customer emails. Minda Super Intelligence for Windows is coming soon.
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