Draft a reply to every new customer email
Minda drafts a Gmail reply to every customer or prospect email that asks something, using only facts from your own pages. It is a ready-made task for the SI agent in Minda Super Intelligence. It runs when a new email arrives. It works with Gmail and Google Docs.
In Minda: Tasks → New → Browse tasks → Draft a reply to every new customer email. Minda Super Intelligence for Windows is coming soon.
- Sales
Gmail- Google Docs
- If none is, stop
- For each one, read the thread and draft a reply…
- Keep it short and friendly and suggest a next…
- Save it as a Gmail draft in the thread
What you get
Spots customer questions It checks each new email since the last run for a customer or prospect asking about pricing, a demo, an order or a problem.
Answers from your sources Each reply answers every question using only facts from the FAQ, pricing page or knowledge doc links you give it.
Suggests a next step Replies are short and friendly and suggest a next step, such as your booking link for a demo.
Saved in the thread Each reply is a Gmail draft in its thread, never sent, and quotes no price, discount or delivery date that is not in your sources.
Why use this?
Each new customer question gets a reply drafted from your own FAQ, pricing and past replies. Where your sources have no answer, Minda writes TODO and the question for you.
What it does
- When
- When a new email arrives
- Works with
- Gmail, Google Docs
- For
- Sales, Operations, Founders
- You fill in
- [my FAQ, pricing page or knowledge doc links], [my booking link]
How it works
- WhenWhen a new email arrivesSaved as an hourly check: each run looks at what arrived since the last one
- Each runMinda does the taskWhen new email arrives, check each email since the last run: is it a customer or prospect asking something (pricing, a demo, an order, a problem)?
- ThenTasks shows what it didOpen it there to read the result and ask for changes
If none is, stop
For each one, read the thread and draft a reply that answers every question, using only facts from [my FAQ, pricing page or knowledge doc links] and my past replies on the same topic
Keep it short and friendly and suggest a next step ([my booking link] for demos)
Save it as a Gmail draft in the thread
Finish with each: who wrote, what they want, and whether the draft is ready or needs me
Rules it keeps
The agent follows these on every run.
Never send
Never quote a price, discount or delivery date that isn't in my sources
If they don't answer it, write TODO and the question for me
The full prompt
This is what the SI agent is asked to do. The parts in brackets are what you fill in.
When new email arrives, check each email since the last run: is it a customer or prospect asking something (pricing, a demo, an order, a problem)? If none is, stop. For each one, read the thread and draft a reply that answers every question, using only facts from [my FAQ, pricing page or knowledge doc links] and my past replies on the same topic. Keep it short and friendly and suggest a next step ([my booking link] for demos). Save it as a Gmail draft in the thread. Rules: never send; never quote a price, discount or delivery date that isn't in my sources; if they don't answer it, write TODO and the question for me. Finish with each: who wrote, what they want, and whether the draft is ready or needs me.
Who is it for?
Sales teams Prospects ask about pricing and demos, and you want a draft reply with your booking link ready.
Teams that answer customers Customers ask about orders and problems, and you want drafts built from your own FAQ.
Founders answering email You answer customer questions yourself and want a first draft for each one.
Frequently asked questions
Does it send replies?
No. It never sends. It saves each reply as a Gmail draft in the thread, ready for you to read and send.
Where do the facts in a reply come from?
Only from the FAQ, pricing page or knowledge doc links you give it, and from your past replies on the same topic.
What if it does not know the answer?
It writes TODO and the question for you in the draft. It never quotes a price, discount or delivery date that is not in your sources.
Which emails does it draft for?
Emails from a customer or prospect asking something, such as pricing, a demo, an order or a problem. If there are none, it stops.
What do I get at the end?
A list of who wrote, what they want, and whether the draft is ready or needs you.
How does it find new email?
Saved as a workflow, it checks every hour and looks at each email that arrived since the last run.
Run this task in the Minda app
In Minda: Tasks → New → Browse tasks → Draft a reply to every new customer email. Minda Super Intelligence for Windows is coming soon.
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